Learning Partner Team Lead
Bangkok / Full-Time - HybridTop Priority
Responsible for resolving everyday towing and roadside service challenges. Fulfill two duties: addressing the customers and helping them with the company's products and services, whilst also implementing the right processes and practices across the organization for efficiency and profitability, Sale & marketing support.
Duties & Responsibilities
Lead Team Customer Experience
• Ensure seamless customer end-to-end experience and journey
• Ensure customer satisfaction with service and support
• Handle inquiries, complaints, and concern
• Build relationship or partner with customer
• Ongoing customer’s feedback and insight gathering and sharing
• Communicate customer feedback to relevant teams and solve emerging problems
Lead Project Management
• Ensure project deliver on-time and meet customer’s expectation • Manage corporate customer data, tracking and reporting • Create effective customer service procedures, policies, and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Potential Candidate: • Bachelor’s degree in business administration or relevant field. • A minimum of 5 years of proven experience in a customer service & operations position/ Project management/ HR function or related. • Proficiency in Microsoft Office and customer service software. • Outstanding written and verbal communication skills. • Good understanding of management practices and techniques. • Excellent leadership and interpersonal skills. Please learn our service and products (YournextU) through the links below. Please do not limit yourself to study more with other sources to gain full and thorough understanding of our company. Company profile: https://www.youtube.com/channel/UCdjb1tgGKrnXMFhoJlFVhUw/featured SEAC website: https://www.seasiacenter.com/ YourNextU website: https://www.yournextu.com/ SEAC LinkedIn: https://www.linkedin.com/company/seac-formerly-apmgroup-
• Ensure project deliver on-time and meet customer’s expectation • Manage corporate customer data, tracking and reporting • Create effective customer service procedures, policies, and standards. • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis. Potential Candidate: • Bachelor’s degree in business administration or relevant field. • A minimum of 5 years of proven experience in a customer service & operations position/ Project management/ HR function or related. • Proficiency in Microsoft Office and customer service software. • Outstanding written and verbal communication skills. • Good understanding of management practices and techniques. • Excellent leadership and interpersonal skills. Please learn our service and products (YournextU) through the links below. Please do not limit yourself to study more with other sources to gain full and thorough understanding of our company. Company profile: https://www.youtube.com/channel/UCdjb1tgGKrnXMFhoJlFVhUw/featured SEAC website: https://www.seasiacenter.com/ YourNextU website: https://www.yournextu.com/ SEAC LinkedIn: https://www.linkedin.com/company/seac-formerly-apmgroup-
BENEFITS
Live your best life
Provident fund
So that you don't have to worry when you get older.
Financial support
For wedding, funeral ceremony. Because we care.
Annual leave
10 days vacation leave. Here we work hard and play hard.
Mobile allowance
We also have got you covered.
Health Insurance
Covering medical, dental and accident from the first day of working with us.
Hybrid working
We provide the best environment for the best performance.
Long service award
We appreciate people who work with us.
Full access of YourNextU
We empower our people to lifelong learning mindset to unleash limitless possibilities.
We believe in maximizing the potentials by lifelong learning
Our employees will continue to learn from new tasks. Here we provide a space for everyone to explore and know more about themselves. We build people with forward thinking, outward mindset, and offer endless learning opportunities. We are open to new ideas and creativities with no hierarchy. We provide opportunities for everyone to do challenging works so they can show and shine at any time.
Most importantly, apart from listening to our customers’ voices, we also seriously take into account our employees’ voices. We understand, support, and encourage our employees. Though we are result-based, we always have empathy for the employees, understand their situations, and willing to listen to their suggestions so we can adjust and improve our workplace to best serve the needs of both customers and employees and drive the organization to reach our goals.