Learning Experience Technology Specialist
Bangkok / Full-Time - HybridTop Priority
Support the successful configuration, set up, and launch of learning experiences for cohorts using the Architect and Blanchard Exchange learning platforms. Provide CS digital learning platform data analysis and reporting.
- Responsibilities
- Administer the B2B learning platform and systems o Set up course and configure customized learning programs and paths on the platform (mainly on Architeck and Blanchard Exchange platforms) together with testing platform (firewall) with clients o Activate and enroll users to the course and assign learning cohort group on the platform o Monitor and provide Level 1 technical support for Architeck and Blanchard Exchange learning platform o Work with learning partners to provide regular learners’ progress update
- Support Digital Learning Solutions and Experiences o Assist in the configuration of digital learning support activities such as quizzes, community o Work with Learning Experience teams to continually enhance the digital learning experience & support through all SEAC’s learning channels
- Gather and analyze platform data o Work with learning partners to gather data from the platform and analyze learners’ learning progress then do a report to suggest upgrade to the product o Create and generate learning summary report o Summarize program survey and satisfaction rate and improvement data
- Provide on-going CS platform training and education of internal and external stakeholders o Stay current with Digital Learning and Performance support trends, techniques, and tools. Recommend new ways of supporting learners digitally to empower their lives o Continually grow personally on core essential skills to work more effectively with others as to support SEAC’s vision and growth objectives.
- 1+ year experience in system & platform management
- Any tech savvy is welcomed
- Bachelor degree in any field
- Advanced experience with Microsoft Excel (VLOOKUP, Pivot tables, etc.)
- Proactive personality with strong communication and interpersonal skills
- Good command of English
- Ability to do coding and computer programming will be a plus
- Data analyst skills will be a plus
BENEFITS
Live your best life
Provident fund
So that you don't have to worry when you get older.
Financial support
For wedding, funeral ceremony. Because we care.
Annual leave
10 days vacation leave. Here we work hard and play hard.
Mobile allowance
We also have got you covered.
Health Insurance
Covering medical, dental and accident from the first day of working with us.
Hybrid working
We provide the best environment for the best performance.
Long service award
We appreciate people who work with us.
Full access of YourNextU
We empower our people to lifelong learning mindset to unleash limitless possibilities.
We believe in maximizing the potentials by lifelong learning
Our employees will continue to learn from new tasks. Here we provide a space for everyone to explore and know more about themselves. We build people with forward thinking, outward mindset, and offer endless learning opportunities. We are open to new ideas and creativities with no hierarchy. We provide opportunities for everyone to do challenging works so they can show and shine at any time.
Most importantly, apart from listening to our customers’ voices, we also seriously take into account our employees’ voices. We understand, support, and encourage our employees. Though we are result-based, we always have empathy for the employees, understand their situations, and willing to listen to their suggestions so we can adjust and improve our workplace to best serve the needs of both customers and employees and drive the organization to reach our goals.