Technical Customer Support

Responsibilities: • Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance • Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved • Concession of the customers' troubles by recommendation of products, services or procedures • Evaluation of the systems' problems to recommend enhancements • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems • Resolve technical issues related to network interruptions Qualification: • 3+ years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
• Well-developed communication and analytical skills • Professional written and interpersonal skills are essential when communicating with customers and clients • Ability to prioritize and manage several milestones and projects efficiently • Good knowledge of the operating systems and relevant hard- or software • Good problem-solving skills and focus on quality • Serenity in challenging situations
Please learn our service and products (YournextU) through the links below. Please do not limit yourself to study more with other sources to gain full and thorough understanding of our company. Company profile: SEAC website: YourNextU website: SEAC LinkedIn:

Contact Us

9:00 AM - 6:00 PM

FYI Center, Building 2, 2nd-4th Floor


Live your best life

Provident fund icon

Provident fund

Financial support icon

Financial support

Annual leave icon

Annual leave

Mobile allowance icon

Mobile allowance

Health Insurance icon

Health Insurance

Hybrid working icon

Hybrid working

Long service award icon

Long service award

Full access of YourNextU icon

Full access of YourNextU

We believe in maximizing the potentials by lifelong learning

Our employees will continue to learn from new tasks. Here we provide a space for everyone to explore and know more about themselves. We build people with forward thinking, outward mindset, and offer endless learning opportunities. We are open to new ideas and creativities with no hierarchy. We provide opportunities for everyone to do challenging works so they can show and shine at any time. Most importantly, apart from listening to our customers’ voices, we also seriously take into account our employees’ voices. We understand, support, and encourage our employees. Though we are result-based, we always have empathy for the employees, understand their situations, and willing to listen to their suggestions so we can adjust and improve our workplace to best serve the needs of both customers and employees and drive the organization to reach our goals.