Technical Customer Support
Bangkok / Full-Time - OnsiteTop Priority
Responsibilities:
• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Concession of the customers' troubles by recommendation of products, services or procedures
• Evaluation of the systems' problems to recommend enhancements
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Resolve technical issues related to network interruptions
Qualification:
• 3+ years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
• Well-developed communication and analytical skills • Professional written and interpersonal skills are essential when communicating with customers and clients • Ability to prioritize and manage several milestones and projects efficiently • Good knowledge of the operating systems and relevant hard- or software • Good problem-solving skills and focus on quality • Serenity in challenging situations Please learn our service and products (YournextU) through the links below. Please do not limit yourself to study more with other sources to gain full and thorough understanding of our company. Company profile: https://www.youtube.com/channel/UCdjb1tgGKrnXMFhoJlFVhUw/featured SEAC website: https://www.seasiacenter.com/ YourNextU website: https://www.yournextu.com/ SEAC LinkedIn: https://www.linkedin.com/company/seac-formerly-apmgroup-
• Well-developed communication and analytical skills • Professional written and interpersonal skills are essential when communicating with customers and clients • Ability to prioritize and manage several milestones and projects efficiently • Good knowledge of the operating systems and relevant hard- or software • Good problem-solving skills and focus on quality • Serenity in challenging situations Please learn our service and products (YournextU) through the links below. Please do not limit yourself to study more with other sources to gain full and thorough understanding of our company. Company profile: https://www.youtube.com/channel/UCdjb1tgGKrnXMFhoJlFVhUw/featured SEAC website: https://www.seasiacenter.com/ YourNextU website: https://www.yournextu.com/ SEAC LinkedIn: https://www.linkedin.com/company/seac-formerly-apmgroup-
BENEFITS
Live your best life
Provident fund
So that you don't have to worry when you get older.
Financial support
For wedding, funeral ceremony. Because we care.
Annual leave
10 days vacation leave. Here we work hard and play hard.
Mobile allowance
We also have got you covered.
Health Insurance
Covering medical, dental and accident from the first day of working with us.
Hybrid working
We provide the best environment for the best performance.
Long service award
We appreciate people who work with us.
Full access of YourNextU
We empower our people to lifelong learning mindset to unleash limitless possibilities.
We believe in maximizing the potentials by lifelong learning
Our employees will continue to learn from new tasks. Here we provide a space for everyone to explore and know more about themselves. We build people with forward thinking, outward mindset, and offer endless learning opportunities. We are open to new ideas and creativities with no hierarchy. We provide opportunities for everyone to do challenging works so they can show and shine at any time.
Most importantly, apart from listening to our customers’ voices, we also seriously take into account our employees’ voices. We understand, support, and encourage our employees. Though we are result-based, we always have empathy for the employees, understand their situations, and willing to listen to their suggestions so we can adjust and improve our workplace to best serve the needs of both customers and employees and drive the organization to reach our goals.